Sheraton Indianapolis City Centre Hotel

I love this place. However, I saw that some guests had vouchers for breakfast and I have been a member for a few years now and no one offered or informed me about how I could receive a voucher for breakfast and parking. I have been to other Sheratons across the country and was alway accommodated as a returning guest. What do I need to do to aquire these accomodations? Aside from that the service was great, food was good. Overall I was satisfied with my stay but would love to know that as a returning guest I have an opportunity to some of the above perks mentioned. Thank you, Larry Moore Sr.

We stayed for our anniversary and when the front desk attendant, Camilo, noticed we had our kids with us, he upgraded us to a suite that was on the pool level for easy access. Every staff member we encountered was friendly and helpful. Camilo went out of his way to check on us the next day and made sure we enjoyed our room and had everything that we needed. The customer service alone made for a fantastic stay. But we loved the view from our room and the rooftop pool, as well.

The decor and fixtures could use a refresh, but the incredible staff make up for it and give that place sparkle. The hotel personnel are kind, polished, professional, and polite. I also appreciated the fast check in process. Rooftop pool with amazing view was an unexpected bonus. Hotel is in a great location. Whole Foods within walking distance. Tea and coffee maker in the room was also a nice convenience.

The cleanliness of the room was good. The overall place was well maintained and exceeded expectations.

Staff was so friendly. Very quiet ... no noise in the hallways. Beds were so comfortable and the shower was excellent. Comfort was important to me because I had had an outpatient medical procedure and needed a place to stay after it was done. Could not drive for twenty four hours. I have to stress the beds were outstanding.